Ongoing Commitment to Quality Assurance

Direct response advertising is like a race car in the marketing world – it accelerates from 0 to 60 in no time. As soon as your ad airs, you're expected to be ready for an influx of calls. In this industry, call spikes are common. Our direct response call center agents are trained to handle these spikes seamlessly, tracking call flow and addressing your needs in real-time. With 24/7 coverage from both in-house and remote agents, we ensure that customer inquiries are answered quickly with minimal wait time, no matter how large the campaign.

Don't ask what your DRTV contact center can do for you—ask how it can elevate your business.

Maximize the impact of your DRTV campaigns with our expert help. Our inbound agents can enhance your retail conversions and order values through effective up-sell and cross-sell strategies. Prefer a soft sell approach? We've got you covered. With our commitment to ensuring no call goes unanswered, plus email and live chat support, we also track the KPIs that matter most to you. That's the kind of value we bring.

। Education is essential ।

Partnering with Specialty ensures you're involved in every step of the onboarding process. For those using our dedicated call center program, you have the flexibility to handpick your agents and train them according to your preferences, whether in person or through virtual sessions. For shared customers, our expert team collaborates with you to craft the ideal script, refining it together until it meets your standards.

On-demand, tailor-made reports to suit your needs

To measure the effectiveness of your marketing, accurate data is key. Perhaps your TV ad ran cheaper at 3AM, but sales didn’t follow, or you’re seeing strong results in one region while others lag. Dabhand solutions provides on-demand reports that deliver essential insights. Our online reports cover call outcomes, call duration, caller location, traffic patterns, and much more. The more you understand, the better you can fine-tune your marketing strategies to connect with a larger audience and maximize impact.

Always available, even after hours

Dabhand Solutions provides round-the-clock call support, crucial for businesses advertising on TV, radio, or through direct mail. If your audience spans multiple time zones, you need continuous coverage to capture leads that come in after hours. Rest easy while we work to secure new business for you, no matter the time.

We’ll collaborate seamlessly with your direct response marketing team

As Ron Popeil once said, if you'd rather skip the details of outsourcing and simply "Set It and Forget It," we’re ready to partner directly with your direct response marketing agency. We know exactly what to ask to ensure your inbound call center is fully equipped, trained, and ready to handle incoming traffic efficiently.

Selecting the right call center service provider is key to the success of your direct response advertising. With DHS, you get the flexibility to manage sudden call volume surges by reallocating resources or adding remote agents, comprehensive reporting to monitor your ROI, and a team of skilled professionals. Trust DHS for all your call center needs.