Managed Live
Chat Solutions

24/7 Chat Outsourcing Call Center

Logging into your live chat software and waiting for visitors to reach out is straightforward—during business hours, that is. The real challenge comes when you need coverage after hours, on weekends, when multiple chats come in at once, or when you're simply unavailable. With our managed live chat outsourcing, we provide agents ready to assist whenever you need them. By partnering with our 24/7 call center, you'll ensure your live chat is always staffed, even while you sleep.

Highly Skilled US-Based Staff

The level of support you receive is just as crucial as the quality of your product. Partnering with Dabhand Solutions means you benefit from the expertise of friendly, experienced, US-based chat agents, available around the clock, every day of the year. Live chat outsourcing is our specialty—our agents seamlessly represent your company, ensuring your visitors never feel like they're chatting with a third-party service.

Reduce Call Volume and Boost Your Live Chat Engagement

If your in-house support team is overwhelmed with call volume, adding a live chat option can be a game-changer. Live chat not only reduces inbound phone calls by giving customers an alternative way to get support, but it also makes it more convenient for them to reach out while they're already on your website. It's a win-win for both your team and your customers!

Your Software or Ours—Your Choice!

Outsourcing your live chat support to Dabhand Solutions is a seamless process. Simply give one of our dedicated agents access to your existing live chat software—whether it's LivePerson, Olark, LiveAgent, Zendesk, SnapEngage, or others. We'll adapt to your software and train our agents on your specific guidelines. If you're utilizing an AI chatbot, rest assured that a live agent will step in when needed. Through webhooks, we'll collaborate with you to integrate the chatbot with our inbound call center for smooth transitions.

Enhance Customer Support and Boost Sales

Who enjoys waiting? Research indicates that online customers prefer chatting over making phone calls to get quick answers. That's where our live chat agents step in to help.

• Foster stronger customer relationships
• Provide an additional support option for your customers
• Accelerate response times and service
• Elevate your brand presence

The Savings You Need, Without Compromising Quality

Handling your live chat support in-house can quickly become an expensive and stressful task. The costs go beyond just technology, software, and payroll management—they include concerns about staffing, scheduling, and meeting response-time goals. By outsourcing your chat support to Dabhand Solutions, you can redirect your focus to growing your business while reducing support costs.