Privacy Policy
Introduction
This Privacy Policy outlines how DABHAND SOLUTIONS PRIVATE LIMITED and its affiliates (collectively referred to as "DABHAND SOLUTIONS PRIVATE LIMITED," "we," "our," or "us") collect, use, share, protect, and process your personal information through our website, https://dabhand.solutions/ (the "Platform"). You may browse certain sections of the Platform without registering. Our products and services are offered exclusively within India, and your personal data will primarily be stored and processed in India. By visiting the Platform, providing information, or using any of the services offered, you agree to the terms of this Privacy Policy, the Terms of Use, and applicable service/product terms. You also agree to be governed by Indian laws, including those related to data protection and privacy. If you do not agree with these terms, please refrain from using the Platform.
Collection of Information
We collect personal data when you interact with our Platform, services, or us. This includes information such as:
- Personal Information: Name, date of birth, address, phone number, email ID, and proof of identity or address shared during registration or use of the Platform.
- Sensitive Personal Data: Bank details, payment information, or biometric data (e.g., facial features) may be collected with your consent and in compliance with applicable laws.
You may choose not to provide certain information, but this could limit your ability to access specific services or features on the Platform. We may also collect behavioral and transactional data during your use of the Platform, and any third-party business partners collecting personal data directly from you will have their own privacy policies.
Usage of Information
Your personal data is used to:
- Fulfill services you request.
- Enhance customer experience and resolve disputes.
- Provide updates on products, services, offers, and promotions.
- Prevent fraud, troubleshoot issues, and ensure security.
- Conduct market research, analysis, and surveys.
You can opt out of marketing communications at any time, but your access to certain services may be impacted.
Sharing of Information
We may share your personal data with:
- Group Entities & Affiliates: To provide access to their products and services.
- Third Parties: Sellers, business partners, logistics providers, payment platforms, and law enforcement agencies, as required.
Such sharing ensures service delivery, compliance with legal obligations, and protection against fraudulent or illegal activities.
Security Measures
We implement robust security practices to safeguard your data from unauthorized access, misuse, or loss. Despite these efforts, data transmission over the internet cannot be guaranteed as completely secure. Users must protect their account login credentials and passwords.
Data Retention and Deletion
You may delete your account through the Platform or by contacting us directly. In cases of pending grievances or unresolved transactions, deletion may be delayed. Once deleted, you will lose access to the account. Personal data is retained only as long as necessary for its purpose or as required by law, with anonymized data retained for research and analytical purposes.
Your Rights
You may access, correct, or update your personal data through the Platform.
Consent
By using the Platform or providing your personal data, you consent to its collection, storage, and use as outlined in this Privacy Policy. If you disclose personal data of others, you confirm you have their authorization. You may withdraw your consent by contacting the designated Grievance Officer. Withdrawal of consent may impact access to services requiring such data.
Policy Updates
This Privacy Policy may be updated periodically to reflect changes in our practices. Significant changes will be communicated as required by applicable laws. For any queries or concerns regarding this Privacy Policy, please contact us through the details provided on the Platform.