Efficient & Cost-Effective
Shared Call Center Solutions
A shared agent pool offers an ideal customer care solution for small to mid-sized businesses—professional support for overflow, seasonal needs, and after-hours calls, without breaking the bank.
Shared Call Center Services
A shared agent pool offers an ideal customer care solution for small to mid-sized businesses. In this model, agents are trained with the same skills and expertise but handle calls for multiple companies, including yours. With support across phone, email, and live chat, you can count on a professional team for overflow, seasonal needs, after-hours services, holiday coverage, high-volume campaigns, and more. Enjoy top-tier service without breaking the bank. It's the smart choice!
Let DHS Spread the Love Your Way!
From startups to industry giants, Dabhand Solutions has supported thousands of businesses in expanding their brand. With a team of over 300 professional call center agents, we handle calls for a wide range of industries. In a script-driven environment, a single agent can seamlessly represent hundreds of brands daily. No matter the size or industry, DHS is equipped to help any business grow.
Flexibility With No Long-Term Contracts
Unlike our dedicated call center model, our shared agent service requires no contracts or commitments. We offer a month-to-month subscription that can be easily activated or canceled as needed—ideal for seasonal businesses like landscapers, tax preparers, non-profits hosting annual telethons, or online shops needing extra support during peak seasons like Black Friday through Christmas. Plus, your protocols are securely stored, so when you reactivate services, you won't have to re-enter your information.
More Agents, Less Waiting
With a team of over 300 expertly trained operators, our inbound call center ensures your callers won't be left on hold for long. Offering 24/7 coverage, your customers can rely on their concerns being addressed quickly, even on weekends and holidays. Skip the voicemail and enjoy the personal touch of a live response!
Budget-Friendly Pricing to Suit Every Need
With both per call and per minute pricing options, finding the right solution has never been easier. Whether you're just starting out or handling a high volume of calls, our cost-effective thresholds ensure you only pay for what you need, without overspending on reliable service.
Seamless Software Integration
Our call center platform easily integrates with popular enterprise tools like Salesforce, Zendesk, and Google Calendar. Even with our shared operator pool, you'll have full access to the DHS portal and can activate various integrations on demand. Simply relax while we deliver call data directly into the software you use every day!
Access 24/7 Support With Our Shared Operator Team of Hundreds
Boost Office Efficiency
A shared pool means you're never paying for idle time. Agents move between accounts as call volume shifts, so your overflow, seasonal spikes, and after-hours calls get covered without you having to staff, schedule, or manage a team of your own. Less admin for your office, more calls answered.
Customized Inbound E-Commerce Support
When managing a large product range or a complex organization, your customer service reps need more than just a script to handle calls effectively. Train our team on your product catalog, purchasing, and return procedures so we can provide consistent and accurate information to your customers, ensuring a seamless experience every time.
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